You will find here the answers to some of the common questions on our software. If you do not find what you are looking for, you may contact us at support@terrasol.com.

Question 1 : Installation : silent mode

It is possible to use Terrasol installers in silent mode (no questions are asked  but the progress of the installation is visible on the screen) or very licentious mode (absolutely nothing is displayed in this mode).

  • Software installation: download the installation file of the software to be installed from our Catalogue.
    Two commands are possible:

{filename_to_run} /silent
Or
{filename_to_run} /verysilent

 

When silent or very silent mode is used, the Thales Runtime and Java are not installed.
It is therefore possible to install all Terrasol software one after the other without any problem.

{filename_to_run} -i -nomsg

 

MsiExec.exe /i amazon-corretto-8.x.y.z-windows-x64-jre.msi /qn

 

You need to replace x/y/z with the correct version number to match the freshly downloaded file.
It is the final /qn switch that determines the silent launch.

Question 2 : FOXTA V4 – Negative friction

The Tasneg module was voluntarily not included in the Foxta suite because it implemented the Combarieu method which is no longer standardised (in the sense of NF P 94-262). Foxta v4 proposes to estimate and integrate the effect of negative friction on a deep foundation via the Taspie+ module. This module allows to evaluate the negative friction and its effect throughout the deep foundation via the resolution of the axial equilibrium of the soil-pile assembly. For more information, the Taspie+ presentation illustrates all theoretical aspects:

Question 3 : Foxta v3 et Talren v5 : the font size is too small

With a Windows 10 operating system and a high scale update, thank you to contact us at software.terrasol@setec.com.

Question 4 : I need to create a c2v file to Terrasol software

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 5 : INSTALLATION – I am looking to install Terrasol software on Windows 10®. Which key drivers should I use?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 7 : Is it possible to connect to the network hardlock from a different office ?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 8 : Network software license activation

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.

Question 9 : After following the detailed procedure, ‘clients’ do not see the network hardlock. How can I solve this problem?

If you have any questions regarding the activation of Terrasol keys, please consult the web pages Licenses key.



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SUPPORT TECHNIQUE

Si vous ne trouvez pas de réponse adaptée ci-dessous, contactez-nous directement par e-mail, en nous indiquant le logiciel que vous utilisez ainsi que sa version, votre système d'exploitation exact, et la description précise ainsi que des captures d'écran du problème que vous rencontrez.